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File Upload

Accepted File Types:

We accept JPG, TIFF and PDF formats. We prefer 300 PPI, 8 bit JPG’s however many of our products print with excellent results at a lower range of PPI. We will notify you if your image is not suitable for print on your desired material and size. If you are submitting a PDF vector format all fonts must be outlined.

Upload Tip:

We understand a TIFF is a lossless file format however once you have edited your image at the desired print size and resolution we recommend you save it as a maximum quality JPG.  This will decrease the file size and you won’t see any difference in print quality between the TIFF and JPG. This tip is very important for large formats, wall murals and oversize artwork.

File Size:

Our upload system accepts files up to 2GB. If you are sending multiple files we recommend you place them into ZIP folder prior to uploading. We look at a combination of pixel dimension and resolution to determine print quality. For best results be sure to send us your files in there largest format.

Color Space:

You can submit your files in RGB or CMYK.

We will convert your CMYK files into RGB during the production process unless your are ordering one of the following products: UV printed acrylic, birch, bamboo or aluminum.  Those products print in CMYK. If a color profile is not attached to the file, we will assume the file has an sRGB profile. We also accept and print files with Adobe 1998 color space.

Bleed:

We’ll format the proper bleed when setting up your print file.  Bleed is essential for the mounting process and edge-to-edge UV printing. It’s important to note that you may lose up to an 1/8” of your print on all four sides. Please keep important details such as signatures away from the edge at least 3/8”. If you have a critical detail area near the edge please make us aware and so we can work with you to keep it in tact.

Color Accuracy & Brightness:

For color accuracy our printers and monitors are professionally calibrated using Xrite i1 Publisher Pro measurement tools. In addition, we have custom profiles for each paper and substrates we use. Please keep in mind that while a print can be very close, it will never be “identical” to the way the image appears on your screen. Certain colors simply do not exist in the color gamut of a printer, or may look different when they are not “back-lit” by a monitor. When comparing your proofs to your digital “original” you should evaluate the areas that are most important to you (for example, are the darks dark enough, are the key colors rich enough, are the details in the shadows still present, etc.). Also consider that your print will be a new “original,” and its more important that it shows off your image beautifully with consistant color throughout the entire edition.

Proofs:

If you’re working with a properly calibrated monitor using a pro tool from Xrite or Spyder and using our ICC profiles to soft proof, the color should be very close. However, there is no substitute for ordering an actual printed proof. If color matching is critical we recommend ordering a proof prior to ordering the full size piece or large print run.

How To Avoid Prints That Are Too Dark:

A common mistake people make when printing their photos is comparing the print to a back-lit monitor at full brightness. Monitors project light while prints reflect light. In addition, papers and print substrates have different white points and brightness. Before making a judgment that the print color is off or too dark, it’s important to adjust your monitor brightness and view the print in plenty of natural or overhead lighting. Pro calibration tools will adjust your monitor brightness according to the light in the room, but if you’re not a pro with pro calibration tools, we recommend simply adjusting your monitor brightness down to about 50-60% to get a more accurate view of how the print will look.

Color Correction & Digital Editing:

If you have any concerns about a file or want us to look at something specific please contact us. For straight forward and one off digital editing we can make the adjustments free of charge. For more complex work or multiple files, we can provide a quote for the editing time. Each file is reviewed by our production team before going to print and we will contact you if there are obvious issues.